If you are outside the United States or Canada and have a question about a Microsoft product, first:
If you cannot find a solution, you can receive information about how to obtain technical support by contacting the Microsoft subsidiary office in your area.
Note that support options, hours, and cost in your region or country may differ from the United States, so please check with your local office for details.
When you contact product support, you should be at your computer and have the following information available:
Important: Phone numbers for Microsoft subsidiaries are subject to change. For the most recent listing, click the Web link above. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.
Microsoft de Argentina S.A.
Fax: (54) (11) 4316-1922
Customer service: (54) (11) 4316-4600
Technical Support: (54) (11) 4316-4664
See Russia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support: 13 20 58
Microsoft Ges.m.b.H.
Fax: (43) (1) 610 64-200
Information Services: 08000-123 345
Phone: (43) 1 610 64-0
Fax: (43) 2236-64595, InfoService@microsoft.at
Direct Services (updates, and so on): (43) (1) 795 67029
Fax: (43) (1) 795 67029, austria@msdirectservices.com
Standard Support (installation and handling): (43) (1) 50222-2255
See Russia
See Russia
Microsoft NV
Phone: (32) (2) 7043000
Fax: (32) (2) 7043535
TechNet subscription: (353) (1) 703 8738
MSDN subscription: (32) (2) 5138684
Technical Support:
(32) (2) 513 32 74 (Dutch-speaking)
(32) (2) 502 34 32 (English-speaking)
(32) (2) 513 22 68 (French-speaking)
See Uruguay
Microsoft Informatica Ltda.
Phone: (55) (11) 5514-7100
Fax: (55) (11) 5514-7106/5514-7107
Technical Support:
Phone: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227
Automatic fax: (55) (11) 5506-8506
Bulletin board service: (55) (11) 5506-1234
Customer services: (55) (11) 822-5764
Customer services fax: (55) (11) 822-6227
Microsoft Canada Co.
Head office phone: (905) 568-0434
Customer information centre: (800) 563-9048
Technical Support:
Desktop systems including Microsoft Windows 95: (905) 568-4494
Microsoft Office and Office components: (905) 568-2294
Other standard technical support: (905) 568-3503
Priority support information: (800) 668-7975
Text Telephone (TTY/TDD) (905) 568-9641
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support/Soporte Tecnico: (408) 953 8086
Support e-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer service/Centro de Servicios: (800) 297 5982, for area codes 787 and 809 only
Customer service e-mail/Correo Electronico para Atencion a Usarios: msccatus
Technical Support/Soporte Tecnio: (506) 298-2020
Support e-mail/Correo Electronico para Soporte Tecnio: mscasup
Customer service/Centro de Servicios: (506) 298-2000
Customer service e-mail/Correo Electronico para Atencion a Usarios: msccatus
Microsoft Chile S.A.
Phone: (56) (2) 330-6000
Fax: (56) (2) 330-6190
Customer service: (56) (2) 800-330600
Personal operating system and desktop applications:
Phone: (56)(2) 330-6222
Fax: (56) (2) 341-1439
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhicun Road, Haidian District
Beijing, 100080, P.R.C.
Phone: (011) (86) 10-6261 7711
Fax: (011) (86) 10-6253 6630
Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: (011) (86) 21-64691188 / (011) 21-6469 8899
Fax: (011) (86) 21-6469 1166 / (011) (86) 21-6469 9900
Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fé de Bogota
Phone: (571) 3173838
Fax: (571) 3173494
Technical Support:
Línea de Respuesta Microsoft
Phone: 524-0404
Other cities: 9800-10595
Fax: (091) 524-0405
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product support:
Phone: (385) (1) 393539
E-mail: hot-line@microsoft.hr
Customer service:
Phone: (385) (0800) 300 300
E-mail: info-line@microsoft.hr
Microsoft s.r.o.
Phone (420) (2) 611 97 111
Fax: (420) (2) 611 97 100
Technical Support:
Phone: (420) (2) 2150 3222
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: (45) (44) 68 55 10
Technical Support:
Phone: (45) (44) 89 01 11
Microsoft sales support: (45) (44) 89 01 90
Microsoft FastTips: (45) (44) 89 01 44
(Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) (44) 66 90 46
See Central America
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support:
(Personal Operating Systems and Desktop Applications only)
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center:
(Version updgrade, TechNet and MSDN subscriptions)
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593) (2) 460453
Fax: (593) (2) 463093
Customer service: (593) (2) 258025
Technical Support:
(593) (2) 258025
Microsoft Egypt
Technical Support:
(Personal operating systems and desktop applications only)
Phone: (202) 338 8724, (202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com
See United Kingdom
Technical Support:
Phone: (372) 650 49 99
Microsoft OY
Phone: (358) (0) 9-525 501
Fax: (358) (0) 9-878 8770
Technical Support:
Phone: (358) (0) 9-525 502 5026
Standard: (358) (0) 9-525-502-500
Priority: (358( (0) 9-525-502-20
Microsoft France
Phone: (011) (33) 825 827 829 (*)
Customer Service Phone: (011) (33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support:
Phone: (011) (33) 825 827 829 (*) access code 1020
Fax: (011) (33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute
See France
See Russia
Microsoft GmbH
Fax: (089) 3176-1000
Telex: (17) (89) 83 28 MS GMBH D
Information: (089) 3176 1199
Prices, updates, and so on: (08105) 25 11 99
Standard Support:
Installation and handling: (01805) 67 22 55
General information about Microsoft support in central Europe:
Fax: 1805-25-1191
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support:
Phone: (30) (1) 6806111
Fax: (30) (1) 6809428
PO Box 52244
Dubai, UAE
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Personal support contact details
Personal operating system and desktop applications only
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Microsoft Hong Kong SAR, PRC Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2804-4234
Microsoft Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288
Microsoft Hungary
Phone: (36) (1) 437-2800
Fax: (36) (1) 437-2899
Customer Services: (36) (1) 267-4636 (2MSINFO)
Technical Support: (36) (1) 267-7846 (2MSSUGO)
See Denmark
Microsoft India
Phone: (91) (80) 559 5733, (91) (11) 629-4600, 629-4601, (91) (11) 629-2650
Fax: (91) (80) 559-7133, (91) (11) 629-2650
Microsoft Indonesia-Jakarta
Technical Support:
Phone: (62) (21) 570 42 54
Fax: (62) (21) 520 81 22
Technical Support:
Phone: 706 5353
See United Kingdom
Microsoft Israel Ltd.
Reception
Phone: (972) (9) 952-5353
Fax: (972) (9) 952-5333
Customer Service and Information Center
Phone: (972) (9) 952-5400
Fax: (972) (9) 952-5411
Technical Free Support for Windows, Office
Phone: (972) (9) 952-5400
Fax: (972) (9) 952-5403
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome office:
Phone: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer service (new product info, product literature): (39) (2) 70-398-398
Microsoft by fax (fax-on-demand service): (39) (2) 70-398-888
Operatori del Settore IT (Cusomter Service for IT): (39) (2) 70-398-888
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398
Microsoft Company Ltd.
Technical Support (Standard support): (81) (3) 5354-4500
Technical support options/support contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 245-6995
Customer Service (Version upgrade/registration):
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511
See Russia
Phone: (966) (1) 488-1165
Fax: (966) (1) 488-1576
Technical Support:
(Personal Operating Systems, Desktop Applications, and Developer Tools only)
Phone: (800) 124 0500 (toll free within Saudi Arabia)
Fax: (966) (1) 4740576
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Game and Hardware Service Center: (080) 645-1000 (toll free domestic only)
Customer Satisfaction Center: (080) 985-2000 (toll free domestic only), (82) (2) 558-8161
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544
Internet: http://www.microsoft.com/korea/support/default
See Russia
Phone: (961) (1) 983348
Fax: (961) (1) 983349
E-mail: mts@lebanon-online.com.lb
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support:
Phone: (214) 714-9100
See Switzerland (German speaking)
Microsoft NV
Phone: (32) (2) 730 39 11
Microsoft support network information center: (31) (800) 9977-57
TechNet subscription: (353) (1) 703 8738
MSDN subscription: (353) (1) 708-8690
Microsoft information center: (32) (2) 481 52 52
Bulletin board: (32) (2) 726 85 45
(1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
(32) (2) 513 32 74 (Dutch-speaking)
(32) (2) 502 34 32 (English-speaking)
(32) (2) 513 22 68 (French-speaking)
Microsoft (Malaysia) Sdn Bhd:
Phone: (60) (3) 757-2266
Fax: (60) (3) 757-2265
Customer Services:
Phone: Toll-free (1) (800) 88-3249
Fax: (6) (03) 758-5011
Technical Support:
Phone: (6) (03) 793-9595
Fax: (6) (03) 295-2065
Microsoft México, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
FastTips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO
Microsoft Middle East
Phone: (971) (4) 397 3888
Fax: (971) (4) 397 2244
Technical Support:
(Personal Operating Systems and Desktop Applications only)
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: mswsgulf@microsoft.com
Customer Service Center:
(Version upgrade, TechNet and MSDN subscriptions)
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) (2) 95 80 80
Fax: (212) (2) 95 85 85
Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: (32) (2) 7043000
Luxemburg: (32) (2) 5139979
Support and services
Product support:
Netherlands (Dutch): (020) 5001005
Netherlands (English): (020) 5001053
Belgium (Dutch): (32) (2) 513 31 13
Belgium (French): (32) (2) 513 22 68
Belgium (English): (32) (2) 502 34 32
Luxemburg (French): (32) (2) 513 2268
Luxemburg (English): (32) (2) 502 3432
Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005
Information Services and Subscriptions
TechNet
Netherlands: (020) 5001035
Belgium: (32) (2) 5022176
Luxemburg: (32) (2) 5022176
Microsoft Developer Network:
Netherlands: (020) 5001037
Belgium: (32) (2) 5138684
Luxemburg: (32) (2) 5138684
Microsoft New Zealand Ltd
Phone: (64) (9) 357-5800
Fax: (64) (9) 357-0868
Technical Support:
Phone: (64) (9) 357-5575
Fax: (64) (9) 357-5577
See United Kingdom
Microsoft Norway AS
Phone: (47) (22) 02 25 00
Fax: (47) (22) 95 06 64
Technical Support:
Standard: (47) (22) 02 25 50
Priority: (47) (22) 02 25 45
Premier: (47) (22) 02 25 46
Microsoft Sales Support: (47) (22) 02 25 80
Microsoft MSDL: (47) (22) 18 22 09
Microsoft FastTips: (47) (22) 02 25 70
(Document 404040 in FastTips contains detailed instructions)
Phone: (968) 691191
Fax: (968) 698568
E-mail: mspss@gto.net.om
Phone: (92) (21) 111 674357
Fax: (92) (21) 4533370
E-mail: mssupport@nets.net.pk
Customer Service Center (Version upgrade, TechNet and MSDN subscriptions)
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304
Technical support/Soporte Tecnico: (506) 298 2020
Support e-mail/Correo Electronico Para soporte tecnico: mscasup
Customer service/Centro de Servicios: (506) 298 2000
Customer service e-mail/Correo Electronico para Atencion a Usuarios: msccatus
See Australia
See Uruguay
Phone: (511) 421-1200
Fax: (511) 421-7307
Technical Support:
(511) 215-5002 and (511) 215-5005
Microsoft Philippines
Phone: (632) 811 0062
Technical Support:
Phone: (632) 892 2295/2495
Fax: (632) 813 2493
Microsoft Sp. z o.o.
Phone: (48) (22) 661-54-00
Fax: (48) (22) 661-54-34
Information service: (48) (22) 865-99-33
Technical Support:
Phone: (48) (22) 865-99-66
Microsoft Portugal MSFT, Lda.
Phone: (351) (1) 4409200
Fax: (351) (1) 4412101
Technical Support:
Standard support: (351) (1) 4409280
Fax: (351) (1) 4411655
Suporte Tecnico: (408) 953 8086
Support e-mail/Correo Electronico Para soporte tecnico: mscarsup
Customer service/Centro de Servicios: (800) 297 5982 for area codes 787 and 809 only
Customer service e-mail/Correo Electrinico para Atencion a Usuarios: msccatus
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical Support:
Phone: (40) (1) 312 09 48
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
Moscow: (7) (095) 916-7171
St. Petersburg: (7) (812) 118-3636
Novosibirsk: (7) (3832) 119-019
Kiev: (380) (044) 2305101
Fax:
Moscow: (7) (095) 916-7112
Technical Support:
Phone:
Moscow: (7) (095) 745 5445
St. Petersburg: (7) (812) 118-3636
Novosibirsk: (7) (3832) 119-019
Kiev: (380) (044) 2305102
Fax:
Moscow: (7) (095) 916-7112
Microsoft Saudi Arabia
Phone: (966) (1) 218 0808
Fax: (966) (1) 218-0809
Technical Support:
(Personal operating system and desktop applications only):
Phone: (800) 124 0500 (toll-free within Saudi Arabia)
Fax: (800) 124-2255 (Press 2 to send a fax)
See United Kingdom
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer services:
Phone: (65) 324-5255
Fax: (65) 324-6181
Product Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: (421) (7) 5341 9841
Fax: (421) (7) 5341 9840
Hotline: (421) (7) 67 296 297
Infoservice: (421) (7) 67 296 297
Y2K Infoservice: (421) (7) 67 296 200
Microsoft d.o.o.
Phone: (386) (61) 1 800 800
Fax: (386) (61) 1 800 822
Technical Support:
Phone: (386) (61) 185 3449
Microsoft South Africa
All services:
Phone: (27) (11) 257 0000 or 0860225567 (inside South Africa)
Fax: (27) (11) 257 0257
Technical Support:
Fax: (27) 11 257-0424
See South Africa
Microsoft Iberica SRL
Inside Spain
Phone: (902) 197 198
Fax: (91) 803 8310
Technical Support:: (902) 197 198
Customer service: (902) 197 198
Fax back phone: (902) 197 198
Outside Spain:
Phone: (34 (91) 353 69 60
Fax: (34) (91) 353 69 60
Fax back phone: (34) (91) 353 69 60
Microsoft AB
Phone: (46) (0) (8) 752 56 00
Fax: (46) (0) (8) 750 51 58
Technical Support:
Standard: (46) (0) (8) 752 09 29
Priority: (46) (0) (8) 751 09 80
Premier: (46) (0) (8) 632 57 01
Sales support: (46) (0) (8) 752 56 30
Microsoft AG
Phone: (01) 839 61 11
Fax: (01) 831 08 69
Customer service phone: (0848) 858-868
Fax: 064-224294, Microsoft Information-Service, Postfach, 8001 Zürich
Support:
Standard Technical Support (German speaking): (0848) 80-2255
Standard Technical Support (French speaking): (022) 738 96 88
General information about Microsoftsupport in central Europe: (0848) 80-2330
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 508-9501
Fax: (886) (2) 2508-9575
See Russia
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
Microsoft Turkey
Phone: (90) (212) 258 59 98
Fax: (90) (212) 258 59 54
Support Hotline:
Phone: (90) (212) 275 2466
Fax: (90) (212) 275 7755
See Russia
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
Desktop applications, home products, operating systems and hardware: (0870) 50 10 100
Developer products: (0870) 50 10 200
Business systems: (0870) 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support.
Pre-sales information: Microsoft Connection (0345) 00 2000
Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935
See Russia
Corporation MS 90 de Venezuela S.A.
Other information: (582) 265-9922
Fax: (582) 265-0863
Technical Support: (582) 993-6755
See United Kingdom