BEFORE INSTALLING DIRECT INTERNET 3 ------------------------------------ Users MUST first install the USB (VCOMPORT) driver for use with all Microsoft Windows operating systems. The USB driver and installation instructions are available on the Iridium 9555 Data CD (H2CD1001 or later) or from your Iridium Service Provider. See the 9555 Data Services Manual for USB installation instructions. Technical Support ----------------------- The Direct Internet 3 Install Guides and User Manual each have a troubleshooting section. Users can access the Knowledge Base for commonly asked questions or submit a question at: http://www.iridium.com/Support.aspx Please contact your Iridium Service Provider for additional support.