HR: 1340h
AN: SF23A-0045    [Abstracts]
TI: The NASA EOS User Services Offices: Supporting Earth Science Data
AU: * Sheffield, E
EM: betsys@nsidc.org
AF: NSIDC DAAC User Services, University of Colorado, Boulder, CO 80309 United States
AU: Schumacher, J
EM: jschumac@ciesin.columbia.edu
AF: SEDAC User Services, CIESIN at Columbia University, Palisades, NY 10964
AU: Harrison, S
EM: ghrc@eos.nasa.gov
AF: GHRC User Services, University of Alabama Huntsville, Huntsville, AL 35805
AU: Jones, C
EM: ornldaac@ornl.gov
AF: ORNL DAAC User Services, Oak Ridge National Laboratory, Oak Ridge, TN 37831
AU: Klaassen, A
EM: edc@eos.nasa.gov
AF: Land Processes DAAC User Services, USGS/EROS Data Center, Sioux Falls, SD 57198
AU: Morris, K
EM: k.l.morris@larc.nasa.gov
AF: LaRC DAAC User Services, NASA Langley Atmospheric Sciences Data Center, Hampton, VA 23681
AU: Sandoval, M
EM: mes@seastar.jpl.nasa.gov
AF: PO.DAAC User Services, Jet Propulsion Laboratory, Pasadena, CA 91109
AU: Scott, D
EM: dscott@nsidc.org
AF: NSIDC DAAC User Services, University of Colorado, Boulder, CO 80309 United States
AU: Wolf, V
EM: uso@asf.alaska.edu
AF: ASF DAAC User Services, GI - UAF P.O. Box 757320, Fairbanks, AK 99775
AU: Farnham, J
EM: jennifer_farnham@sesda.com
AF: NASA Science Mission Directorate, Sun-Earth System Division, Lanham, MD 20706
AB: The primary goal for NASA's Sun-Earth System Division is to use satellite remote sensing to examine the Sun and Earth as a single connected system. Within the Sun-Earth System Division, the Earth Observing System (EOS) is composed of a series of satellites, scientific research, and a data collection and management system known as EOS Data and Information System (EOSDIS). EOSDIS has nine discipline-specific data centers that manage, document, archive, and distribute a variety of Earth system science data. The data centers provide an assortment of services to their data users via their User Services Offices (USO). The nine USOs communicate regularly by email, phone, and teleconference, and have meetings twice a year during which they analyze, discuss, and determine how to better serve the Earth science community. The sharing of information among USO representatives within the User Services Working Group (USWG) results in an understanding of user needs and problems with data sets within EOS. By identifying these needs, we can improve our services and data distribution methods for users, and advocate solutions on behalf of the user community to the EOS project. Each User Services Office provides timely assistance answering a variety of user questions about its data and services, assists users with their data orders, provides referrals to other data centers, and establishes data subscriptions when applicable. USO troubleshoots problems with data sets and data distribution, recommends and supports tools for data subsetting, searching and ordering, handling, and manipulation, and communicates user needs to data and software developers. The USO is each data center's interface to the public, and has many resources available to assist the user, including data set guide documents, science team members, and programmers. Additionally, the USWG represents the nine data centers in the OneNASA outreach effort. Users will always find ready support for NASA Earth science data through the data centers' User Services Offices.
UR: http://nasadaacs.eos.nasa.gov
DE: 9815 Notices and announcements
DE: 6699 General or miscellaneous
DE: 1694 Instruments and techniques
DE: 1699 General or miscellaneous
DE: 1640 Remote sensing
SC: Special Focus: Advances in Data Acquisition, Management, Analysis and Display [SF]
MN: 2004 AGU Fall Meeting