From: Alfresco Support <support@alfresco.com>
Date: November 28, 2007 10:24:21 AM PST
To: kgomes@mbari.org
Cc: Alfresco Support <support@alfresco.com>
Subject: Welcome to Alfresco

Kevin,

Welcome to Alfresco!

Here is some information to help you get started.

Customer Portal
Please find below your login to the Customer portal where you can download 2.1.x and 2.0.x Enterprise bundles, the SDK and the Documentation.

Username: kgomes@mbari.org
Password: 5vtvxgy
Downloads URL: http://customers.alfresco.com
Alfresco Call Tracking (ACT) URL: http://support.alfresco.com

Alfresco Enterprise License
Log on to the http://customers.alfresco.com website and access the enterprise license key in the Company Home -> Downloads -> <Version> Releases -> Limited Downloads section.

To install the license, copy the .lic file to the <config>/extension/license directory (e.g. \tomcat\shared\classes\alfresco\extension\license). You may need to create the license directory for some installations. Once in place, restart

Alfresco Enterprise Bundles
Using this account, you can log on to the http://customers.alfresco.com website and access the Enterprise bundles in Company Home -> Downloads -> <Version> Releases. To help you choose the best one for you, here is a guide:
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Installer

The .exe or .bin installers contain everything you need, including:

*           JDK 1.5
*           OpenOffice (portable)
*           Tomcat
*           Alfresco server (WAR)
*           Startup scripts and platform-specific binaries
*           Hypersonic DB

The installer bundle is the best option for exploring Alfresco, since you can be up and running in a few minutes without worrying about the other components.

An install wizard puts it all in one place ready to go, including shortcuts on the Start menu. The wizard also give you the option of not installing the JDK or OpenOffice (but if you already have the correct version of these, you may be better off with one of the other bundles as a smaller download). If you want to use a different DB than Hypersonic (which you will if you want to use it for anything serious), then you should configure that before starting the Alfresco server for the first time. You can change later, but it means you have to worry about migrating data and content properly. It's ideal for building little demos and proofs-ot-concept, since the DB is portable.

Tomcat

*       Tomcat
*       Alfresco server (WAR)
*       Startup scripts and platform-specific binaries
*       Hypersonic DB

If you already have JDK 1.5 and OpenOffice installed, then you just need to unzip the Tomcat bundle somewhere and run the alf_start script. The startup scripts all run relative to their location - you can even move the Alfresco folder somewhere else later and everything should still run. Again, by default the Hypersonic DB will be used, so deciding which DB you want to use is best done before the first start up.

WAR


*       Alfresco server (WAR)
*       Startup scripts and platform-specific binaries


This bundle assumes you have the correct JDK, OpenOffice and Java container and know what you're doing. This bundle is often the best to take for upgrades, since it's the smallest and has everything that is Alfresco-specific. There is also the SDK bundle, which is aimed at developers and contains the full Alfresco server and source code.
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Alfresco Support
We have created you an account on Alfresco Call Tracking (ACT) – you should already have received the details via email. This will allow you to create, manage and update your issues via the web interface at http://support.alfresco.com using the same login details as above. If you have any problems, please email us at support@alfresco.com and describe the issue so that we can help you. 

Here is a list of information to include in case you find it useful:

* Version of Alfresco, including the start of the Alfresco.log file that shows the schema version
* Operating System, Database, Web Application Server and Browser version
* What the issue is with as much detail about the circumstances in which it happens as possible
* When it started
* Any changes made around this time
* Impact the issue is having
* Troubleshooting carried out to date
* Any supporting evidence, such as log files or messages seen on-screen

We will respond within the SLA on your support contract.


Alfresco Forum
Please also let me know your Login name on the Forum, so that I can make sure that you get the correct Avatar assigned to you.

If you have a vCard with all your contact details, that would be very helpful. If you have any questions or concerns, please let me know. I look forward to working with you.
John Jaquette
Alfresco Support
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Join the Alfresco User Group in Facebook
 
http://www.facebook.com/group.php?gid=6063383762
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